FAQ

Q: Why have I not received an order update or tracking info yet?

A: You will receive a confirmation email after you place your order. You will only receive tracking information once your order you has been shipped. You will not receive any emails between processing and production.

If you do not see a confirmation email after you place your order with an order number, please check your spam folder. If you still do not see it, please fill out the contact form at the bottom of the page. All custom orders take longer to create (approx. 14 business days to create) once your order is finished and shipped you will receive tracking information. 

 

Q:How long does shipping take?

A:We ship all orders via USPS Priority Mail which generally takes around 2-5 business days. Please allow for an additional 3-5 business days during the holiday season. You will receive tracking information once your order has left our warehouse - please keep in mind that custom pieces take 7-15 business days for production time. DUE TO COVID-19 ALL ORDERS HAVE AN EXTENDED SHIPPING TIME OF 1-3 WEEKS.

Please understand Bijoux Kei is a small business, try to be patient with us. 

 

Q: My stuff is broken or damaged, what do I do?

A: Please open and examine the items you have purchased immediately after receiving your order. You must report a damaged item within 48 hours of when your tracking says you received your order. Picture proof must be provided (you can attach pictures in the email you need to send stating the issue).

In the rare case that you do receive a damaged item, we offer free replacements.

 

Q:What is your return policy?

A:We currently do not accept any returns or exchanges on jewelry. For sanitary reasons returns and exchanges are not accepted. Please be sure to measure for the appropriate fit and read all details in the product description before purchasing. 

 

Custom Jewelry is not returnable.

Our shipping department double checks every product and carefully packs every order to make sure you receive your order in its best condition. Please be sure that all details in your order are correct before submitting your order for processing.

* Should you receive an item that is faulty or damaged, please contact us within 4 business days of receiving the item, along with images at 1bijoux.kei@gmail.com

 

Q: Can I make changes to the name or phrase I ordered on my custom item(s)?

A: Please fill out the contact form located at the bottom of this page within 5 hours of placing your custom order with the changes needed and we can definitely get these changes applied. If it is after 5 hours, unfortunately, no changes can be made as the item is already in production.

 

Q: Does the jewelry tarnish?

A: Our jewelry does not tarnish if the proper care steps are followed. These steps include storing the jewelry in a dry safe place & avoiding daily showering in the products unless the item is gold or sterling silver.

Q: Can I cancel my order?

A: You may cancel your order within 5 hours of it being placed. If your order has already shipped out, we can no longer cancel it and will have to treat it as an exchange. If you would like to cancel your order please fill out the contact form located at the bottom of this page.

 

Q: How do I become an ambassador/influencer for your brand?

A: Thank you for your interest in partnering up and collaborating with Bijoux Kei! Please send a direct message to our Instagram account- @_BijouxKei or send an email to 1bijoux.kei@gmail.com . We cannot guarantee a response to every single one because we may receive a lot of requests but we do make every effort to reply back as soon as possible.

 

Q: Is the jewelry waterproof?

A: We do not recommend exposure to any liquid.

 

Q: What payment methods do you accept?

A: We currently accept Debit/Credit Card and PayPal payments.

 

Q: Can I use more than one discount code at a time?

A: No, we only accept 1 discount code per transaction

 

Q: Are these made out of real/solid gold?

A: Any item that specifies that it is gold-plated in the description box is plated in 14k, 18k or 24k gold. Solid gold products would be far more expensive than the prices were are able to offer. We strive to balance affordability and quality. We offer sterling silver for most of our custom items


 

Q: Does you offer international shipping?

A:Yes, we ship worldwide!

 

Q: I ordered custom & non-custom pieces - will they ship together?

A: Currently, all items are shipped together unless the total order value is greater than $100. If the order value is greater than $100 we will ship out non-custom(s) ASAP & then ship out custom(s) once completed. You will receive tracking info for all shipments

 

Q: Can I wash my clothing items in the washing machine?

A:Please refer to your items tag with details on how to wash. We recommend dry cleaning to protect all items from fading or damages.

BUY NOW, PAY LATER with Sezzle!

How does installments work? USA

Installments by Sezzle  allows retailers to offer installment plans for online shoppers, allowing a purchase to be paid for in four installments, due every 2 weeks. 

  • Simply shop for your favorite items and choose Installments by Sezzle as your payment method at checkout. First-time shoppers provide payment details as usual, returning shoppers simply log in to make their purchase. It’s that easy!

  • After you check out, the goods will be shipped to you ASAP.

  • At any time, you can log in to your Sezzle account to see your payment schedule and make a payment before the due date, or you can opt for automatic payment withdrawal.

I want to shop - how do I sign up?

You don't need to register prior to making your first Sezzle purchase. When you are making a purchase simply choose Sezzle as your payment method at checkout. If it’s your first time using Sezzle, you will provide payment details as usual to complete your purchase. 

 

Once your first order is approved, your Sezzle account is created. All you need to do is visit https://sezzle.com/ to set up a password, and you will be able to make more purchases using Sezzle by simply entering your log in details upon checkout.

When will my first payment be taken?

You will more than likely pay the first installment of the purchase price at the time you place the order.  If you have been shopping with Sezzle for some time and have a really good repayment history.  You may find that we defer taking the first payment until 2 weeks after you make your purchase. In all cases you will be notified on screen if the first payment is due there and then or if it will be deferred by 2 weeks.

First payment higher than the other three?

For some purchases, if your total order amount exceeds your Sezzle approved-spending limit the first payment may be higher than subsequent payments. Sezzle will show you how the installments are split before you pay.

Is there a cost for using Installments by Sezzle?

Installments by Sezzle is a  free service offered by retailers to shoppers - there are no upfront fees charged or any interest incurred.

The only fees that may be incurred by shoppers are late fees if your scheduled payments are unsuccessfully processed. After being notified, you must login to your Sezzle account to make your payment via a different method. Late fees for shoppers in the USA are capped at 25% of the order value. 

 

*Please note our minimum spend is $35*

Is Sezzle safe and secure?

We understand how important security is so we ensure that your personal information is protected. Sezzle is 100% safe and secure to use.

When will my order ship if I pay with Sezzle?

Your order ships ASAP according to our processing and shipping times.

Can I call and speak to someone at Sezzle?

Sezzles' phone lines are open 9am-5pm CT every day. To reach Sezzle Shopper Support via phone, please call 1-888-540-1867.